Refund policy

Return & Refund Policy

At Jory's Hands, each item is created with care. Because many of our products are custom-made, personalized, or produced specifically for your order, all sales are final unless an item arrives damaged, defective, or incorrect due to an error on our part.

Custom & Personalized Items
Custom and personalized products cannot be returned or exchanged due to incorrect size selection, change of mind, spelling or information supplied incorrectly by the customer, or other customer ordering errors. Please review all names, dates, sizes, colors, and personalization details carefully before submitting your order.

Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive an incorrect item, contact us promptly at joryshands@gmail.com so we can evaluate the issue and make it right.

Please include your order number and clear photographs showing the problem.

Cancellations
Because custom orders may enter production shortly after they are placed, cancellations are not guaranteed once production has begun. Contact us as soon as possible if you need to request a cancellation.

Returns
Do not send merchandise back without contacting Jory's Hands first. If a return is approved because of damage, defect, or an error on our part, we will provide return instructions.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit-card provider.

Sale Items & Gift Cards
Sale/clearance items and gift cards are final sale and are not eligible for return or refund.

Questions regarding an order or this policy may be sent to joryshands@gmail.com.